How Long Have You Been A Martyr?
The Messy Art of Embracing Imperfection We used to be tougher. Folks get their panties twisted over nothing these days. People are quicker to take offense than a cheetah on Red Bull, turning molehills into Mount Everest-sized mountains of outrage. A slight inconvenience, a minor slip-up, and suddenly it's DEFCON One. We knew how to roll with the punches. Mistakes happen because nobody’s perfect. But now, thanks to our fancy technology and need for instant gratification, we want everything to work flawlessly, right here, right now. And when we don't get it? Look out, buddy, you're gonna hear about it. It's like we've forgotten how to deal with even the tiniest bumps in the road. Take customer service, for instance. Remember when you could call up a company and a real, live human being would answer the phone? Now you gotta navigate through a maze of automated menus that seem designed by evil geniuses. And even if you do manage to talk to a person, half the time they...